Find answers to common questions about our services, products, and policies
Most common repairs like screen replacements and battery swaps are completed within 24-48 hours. More complex repairs such as water damage or motherboard issues may take 3-5 business days. We will provide an estimated timeline when you bring in your device.
Yes! All our repairs come with a 90-day warranty covering parts and labor. If the same issue reoccurs within this period, we will fix it at no additional cost. Some premium services include extended warranty options.
We repair smartphones (iPhone, Samsung, Google Pixel, etc.), tablets, laptops, desktop computers, gaming consoles, and various other electronic devices. If you are unsure about a specific device, please contact us for confirmation.
While walk-ins are welcome, we recommend booking an appointment to ensure minimal wait time. Appointments receive priority service and you can choose a convenient time slot through our online booking system.
Repair costs vary depending on the device model and type of damage. We provide free diagnostics and quotes before any work begins. You can also check our services page for general pricing guidelines.
We accept all major credit cards, debit cards, cash, and digital payment methods including Apple Pay and Google Pay. For larger repairs, we also offer payment plans through our financing partners.
Yes, we stock a wide range of accessories including cases, screen protectors, chargers, cables, and audio equipment. We also sell genuine spare parts for DIY repairs with installation guides available.
Physical products can be returned within 30 days of purchase for a full refund, provided they are in original condition with packaging. Software licenses and digital products are non-refundable once activated.
We provide custom software development, business automation solutions, website development, mobile app development, and software troubleshooting. Our team works with various technologies including React, Node.js, Python, and cloud platforms.
Project timelines vary based on complexity. A simple website might take 2-4 weeks, while complex business applications can take 2-6 months. We provide detailed timelines during our initial consultation.
Yes! We accept mail-in repairs from anywhere. Simply fill out our mail-in form, securely package your device, and ship it to us. We will diagnose, repair, and return your device with tracking. Shipping costs apply.
Domestic shipping typically takes 2-3 business days. International shipping can take 7-14 business days depending on the destination. Express shipping options are available at checkout.
No, shipping is currently only available within South Africa. We do not offer international shipping at this time.
You can reach us through our contact form, email us at support@mit-s.co.za, or call us during business hours. We aim to respond to all inquiries within 24 hours.
Our repair center is open Monday-Friday 9AM-6PM and Saturday 10AM-4PM. Online support is available 24/7 through our portal and contact form. Emergency repairs may be accommodated outside regular hours by appointment.
Still Have Questions?
Our support team is here to help you with any questions or concerns